Shipping and Delivery
1. How long is shipping?
Shipping times vary from approximately 12 – 20 business days depending on the product inventory and the warehouse location. International shipments may take a bit more time.
2. Where are your products made?
Our products are made in various factories across the globe. We ship directly from the factories and warehouses to offer our customers the best possible product prices and shipping rates.
3. Do you offer refunds?
Yes, we offer refunds for damaged or lost goods. We do not offer refunds for free or promotional products. We will not refund if a style or size is not selected correctly by the customer at the time of checkout.
4. Will I get a tracking number?
Yes, you will get a tracking number as soon as one is generated in our system. We encourage you to track your package as well using TRACK YOUR ORDER. When you are there, simply enter your tracking number into the box and hit the orange “Track” button (no need to log in or register). It’s a helpful website to track ANY package, regardless of shipment method or company.
5. Wrong address provided (disclaimer)
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If you have accidentally entered an incorrect address, please contact us immediately at [email protected] There is a short window of time in which corrections can still be made.
If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased.
In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.
Email: [email protected]